Delivery and Returns

Shipping & Delivery

Last updated: 18 August 2026

Every order of Marsdens fudge is made and packed by hand at our kitchen in Kintbury, Berkshire, so please give us a little time to get your parcel ready before it heads out with the courier. Below you'll find our current shipping options and rates for the UK, Europe and the rest of the world.

UK Delivery

Service	Parcel weight	Price
Standard Shipping (3–4 working days)	0–2kg	£5.30
Next Day Delivery (First Class Post)	1.1–2kg	£5.80
Standard Shipping	2.1kg and up	£10.00
Next Day Courier Service	1.1–30kg	£15.00

The exact options available to you will depend on the weight of your order and will be shown at checkout. Delivery days quoted are working days from dispatch, not from the date you place your order.

Europe

Service	Parcel weight	Price
European Standard Shipping	0–1kg	£9.75
European Standard Shipping	1.1–2kg	£14.50

We currently ship to most European countries. If your country isn't showing as a delivery option at checkout, please get in touch and we'll see what we can do.

Rest of the World

Service	Parcel weight	Price
Standard International Shipping	0–1kg	£15.00
Standard International Shipping	1.1–2kg	£23.00

For orders outside the UK and Europe, please note that any customs duties, import taxes or fees charged by your country are your responsibility and aren't included in the shipping price above.

Order Processing

We make our fudge in small batches, so please allow a short processing time before your order is dispatched — this is separate from the delivery times shown above. If a product is temporarily out of stock or there's likely to be a delay, we'll contact you as soon as we can.

Tracking & Delays

Where a tracked or courier service is used, you'll receive tracking information once your order has been dispatched. Occasionally deliveries can be delayed by the courier, especially during busy periods or bad weather — if your parcel hasn't arrived within the expected timeframe, please contact us and we'll help chase it up.

Questions

If you have any questions about shipping, delivery, or an order that hasn't arrived, please get in touch:

Marsdens Confectionery Co Ltd
Email: alex@marsdensfudge.co.uk
Phone: 01488 608530

 

Returns

Our policy lasts 14 days. If 14 days have elapsed since the purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns not accepted will be:

Any item not in its original condition, is damaged or missing item for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alex@marsdensfudge.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at alex@marsdensfudge.co.uk and send your item to: Marsdens Confectionery, 10 Bradley Close, Kintbury, RH17 9UJ.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Marsdens Confectionery, 10 Bradley Close, Kintbury, RH17 9UJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.